Having Trouble Logging In? Let’s Get It Sorted out!

If you are having trouble logging into your Panfishpro account, you are not alone! We actually find that the vast majority of visitors who run into login issues simply haven’t created an account on our website yet.

Here is a quick and easy way to check if you have an account, or if you just need to create a new one.

How to Check Your Account Status

• Head to the Login Page: Click the MY ACCOUNT link at the top of our website.
• Try Logging In: Under Login, enter your Username or email address and your Password, then click the LOG IN button.
• See an Error Message? If the screen says: “If you are experiencing issues with logging into our website, please contact us here,” it means the username, email, or password you entered didn’t match our system.
• Try the Password Reset: On that same screen, click or tap Lost your password?
• Enter Your Details: Type in your Username or email address (don’t worry, this isn’t case sensitive) and double check that it’s spelled correctly.

The Tell Tale Sign: If the system gives you an “Invalid username or email” message after this step, it almost always means you don’t have an account registered with us yet! You can easily set up a brand new account in just a few minutes.

Wait, I’m 100% certain that I created an account

To keep our system secure and clutter free, we automatically remove new accounts if a purchase isn’t made within 7 days of signing up. If your account was deleted, you are always welcome to create a new one!

Still Need a Hand?

We want to get you back to enjoying your shopping experience as quickly as possible. If these steps didn’t solve the issue, we are more than happy to help you figure it out! Simply contact us here and our team will get right on it.

We know you’re excited to get your gear! Orders usually ship in just 1–2 business days (Mon–Fri, excluding holidays). Check out our Shipping Policies and Rates for more info. Plus: We include a FREE gift with every order!

Yes. To ensure your package arrives safely, we require a signature for delivery. If you prefer to opt out, you must have a completed Package Delivery Signature Waiver Form on file with us prior to ordering. You can view more information here.

Delivery times vary based on your distance from our warehouse, located just west of Chicago, Illinois. Using USPS Ground Advantage™, shipments typically arrive within *2–10 days. Please refer to the map below to estimate the transit time for your specific area.

Zone 1: 2 – 4 days. Zone 2: 3 – 5 days. Zone 3: 4 – 5 days. Zone 4: 4 – 6 days. Zone 5: 4 – 7 days. Zone 6: 5 – 8 days. Zone 7: 6 – 9 days. Zone 8: 6 – 10 days.

See more details on shipping, here.
*Transit times are typical, and are not guaranteed.

Can’t see your order? Here are the four most common reasons why this happens:

1. You created your account after you placed an order.
2. You checked out as a guest (without logging in).
3. Someone else placed the order for you.
4. You have multiple accounts and used a different email address.

If you don’t see an order in your account, simply contact us and we will get it sorted out for you.

Ordering mistakes happen! We are happy to help you correct this. Please choose the option that works best for you:

• For the fastest resolution: We recommend placing a new order for the correct items immediately. During checkout, use the Order notes field to tell us these are replacements (or let us know via our contact form). We will include a prepaid return label with your new shipment. Once we receive your returned items, we will issue a refund.
• If speed is not a priority: Please return the unwanted items to us along with a completed Return Item Form or a written note explaining your request.

We value our international anglers, but unfortunately, due to the stringent requirements of the General Data Protection Regulation (GDPR), we have temporarily suspended all shipments outside of the United States. As a small business, the administrative and technical resources required to guarantee full compliance with these complex data privacy laws are currently beyond our reach. Rather than risk non-compliance, we have decided to limit our service area to the United States until further notice.

For security and fraud protection reasons, we cannot modify the shipping address on an order once it has been submitted. If you need to ship to a different location, you must place a new order with the correct address. Please contact us immediately regarding the original order; providing it has not yet shipped, we will cancel it and issue a full refund.

Please see our Shipping Policies and Rates information page for more details.

Yes, if you provide your P.O. Box as your ship to address.

We accept Visa, MasterCard, Discover, AMEX, PayPal or Amazon payment information.

Our Promise to You: Unless noted otherwise, everything we sell is backed by our 100% Satisfaction Guarantee. If you aren’t completely happy with your order when it arrives, we are happy to offer a full refund or exchange. Just send the items back within 30 days of your order date, and we’ll handle the rest.

Please note: We do not accept CODs. We recommend insuring your return shipment for its full value to protect both parties. For full details, please visit our Guarantee and Return Policy page.

Why We Simplified Our Shipping: We are committed to helping you get the best value for your shipping dollar. While USPS Priority Mail advertises a 2–5 day delivery window, actual transit times have changed significantly in recent years. Our data shows that USPS Ground Advantage now arrives at nearly the same time as Priority. Because Priority no longer offers a speed advantage, we have removed it as an option to prevent you from paying premium rates for standard delivery speeds.