Frequently Asked Questions
Listed below are most of the questions we receive here at Panfishpro.com. If you can’t find the answer(s) to your question(s), please do not hesitate to contact us.
Orders are usually shipped within 1 – 2 business days after they are received, excluding federal holidays and weekends, unless otherwise noted. For more detailed shipping information, please see our Shipping Policies and Rates. Did we mention, included with every order is a FREE gift!
Yes. We have found that undelivered orders are almost non-existent when a signature is necessary for delivery. We will waive a package signature request when a completed Package Delivery Signature Waiver Form is on file. View here for more information.
You’re not the first person to order the wrong item. It happens. We will attempt to correct this for you as quickly as possible. If obtaining replacements is most important to you, we suggest placing a new order for the correct items as soon as possible. While checking out, and in the Order notes (optional) field, please let us know that these are replacements, or let us know through our contact form. With your new order, we will include a postage paid label you will use to return your unwanted items. We will issue a refund to you when your returned items are received.
If obtaining replacements quickly is not of importance, please return your unwanted items to us along with a Return Item Form, or simply write your request on a plain piece of paper.
Yes, if you provide your P.O. Box as your ship to address.
Please read about temporary transit delays.
This depends upon the shipping service you choose at check-out time, and your distance from our warehouse located just west of Chicago, Illinois. The transit times for First Class service are typically 2 - 10 days, and 2 - 5 business days for Priority service. The map below illustrates transit times for First Class service;
ZONE 1: *2-3 DAYS ZONE 2: *3-4 DAYS ZONE 3: *4-5 DAYS ZONE 4: *5-6 DAYS ZONE 5: *6-7 DAYS
ALASKA AND HAWAII: *7-10 DAYS
*Transit times are typical, and are not guaranteed.
Please Note: Almost all of our orders are shipped via the United States Post Office. We are aware of, that during the Coronavirus (COVID-19) pandemic, First Class and Priority shipments are temporarily requiring additional time for delivery. To read the United States Post Office statement on this delay, follow this link.
When you place an order through our website, you may use your Visa, MasterCard, Discover, AMEX, PayPal or Amazon login information. When placing an order by mail or fax, you may use your Visa, MasterCard, Discover, AMEX, PayPal, check or money order. Credit/Debit card or money order will expedite the shipment of your order when ordering by mail. If ordering by mail, please see Other Ways to Order Our Products.
Unless otherwise noted, every item on our website comes with a 100% money back satisfaction guarantee. If you are not completely satisfied with your order when it arrives, we will refund your money or exchange any or all items. Simply return the product(s) you purchased within 30 days of order date, indicated on your receipt, and we will promptly execute your request. For your protection, and ours, please insure your return package, if applicable, for its full value. COD's are not accepted. For more information, please see our Our Guarantee and Return Policy.
This is not an item we offer.
No. This is not an item we stock or offer.
No. Panfishpro.com is a reseller of the products found on our website.
AMAZON PAY IS A REGISTERED TRADEMARK OF AMAZON TECHNOLOGIES, INC.
The configuration of the Mini-Mite family of lure tails are registered trademarks of Cubby Fishing Tackle. Cubby, JIG-IN-A-TUBE, and MINI-MITE are registered trademarks of Cubby Fishing Tackle.
PAYPAL IS A REGISTERED TRADEMARK OF PAYPAL HOLDINGS INC.
“PANFISHPRO” AND “MILLIONS OF FISH, COUNTLESS MEMORIES.” ARE REGISTERED TRADEMARKS OF NEPSCO INDUSTRIES.