Shipping Policies and Rates


Shipping Policies and Rates

Orders placed through our website are generally shipped within 1 – 2 business days, excluding federal holidays and weekends. After you place an order with us, and where a valid email address is provided, we will email you an order confirmation. When your order ships, we will email a shipping confirmation, which will include a package tracking link. If you have created an account on our website, you may login to view your previous orders and shipping and tracking information.

The following are our current shipping rates:

Shipping rates for all U.S addresses:

$0.01 – $89.98USPS First Class with Signature Service 2 – 10 Days$4.99
$89.99 – AND ABOVEUSPS First Class with Signature Service2 – 10 DaysFREE
ALL USPS Priority with Signature Service 2 – 5 Business Days $17.95

Shipping rates for international orders (outside of the United States)

ALLUSPS international2 – 6 weeks$19.95 US

Products are shipped from our warehouse located just outside of Chicago, Illinois. U.S. Domestic orders generally arrive at their destinations within *3 – 10 days of being shipped, depending upon the shipping method you choose, and your distance from our warehouse. Products are generally shipped within 1 – 2 business days after they are received. 3:00 PM CT is generally the cut-off time for shipments for that day. Orders arriving after 3:00 PM CT generally will ship within 1 – 2 business days, starting with the next business day. Orders received on federal holidays, or weekends, are generally shipped within 1 – 2 days starting with the next business day.

For the **entire year of 2022, 96.13% of the orders we received through our website shipped in less than 24 hours, with most of these orders shipping the same day they were received. All deliveries require a signature for release. For more information on package delivery signature, please follow this link.

For International orders only – We have suspended shipments outside of the United States. We sincerely apologize to you if this has caused any inconvenience.

When using your credit/debit card, the bill to and ship to address must be the same. When placing an order through our website, you will automatically be charged the international rate shown above. Should the rate shown above not cover the shipping cost, we will request additional funds from you. Should the shipping fee be less than the rate shown above, we will credit your payment method for the difference. Please allow up to 30 days for any credits to become available. All duties are the responsibility of the recipient. Transit times to certain countries may be 30 days or more. Please contact us if you have additional questions.

Lost and delayed shipment policy

Lost or delayed shipments are an unpleasant experience for all of us, and lost orders are an extremely rare occurrence. Should your order go missing in transit, we will make every effort to track it down and to update you on the status of delivery. All of our orders are shipped with tracking information. Shipping services will not consider an article lost until 30 days have passed from the date of shipping. Should your order be deemed as lost by the shipping services we use, a new order will be shipped at no additional cost to you. We may, at our discretion, and expense, ship a replacement order should your order be delayed for an extended period of time and less than 30 days. Since implementing Signature Service, lost shipments are almost nonexistent.

Returned shipment policy

Should your order be returned to us as undeliverable, or unclaimed, we will automatically refund your purchase price, less the actual shipping fee. The actual shipping fee may be more than the shipping fee you originally paid. If your order is returned to us as undeliverable, or unclaimed, and your order qualified for free shipping, we will deduct the shipping fee (our cost) from your refund. Additionally, we may charge a restock fee of up to 25%. Again, this only applies to orders that were returned to us as undeliverable or unclaimed. reserves the right to limit the quantities of the products you order. We also reserve the right to cancel any orders for any reason or for no reason at all.

*Delivery times are not guaranteed, as we have no control over the shipping services we use.

**Orders receive 1/1/2022 through 12/29/2022

“panfishpro” and “millions of fish, countless memories.” are registered trademarks of Nepsco Industries.